Frequently Asked Questions
How do you ensure product quality?
We operate with four QC processes: raw material inspection, mid-production checks, final one-by-one aging tests, and pre-shipment sampling of packaged goods.
What happens if a quality issue occurs during the warranty period?
Simply provide photos or videos as proof. After verification of the defect, we will ship brand-new replacements to you free of charge.
Are OEM and ODM services available?
Yes, we provide full OEM & ODM services, including custom logos on the lighting fixtures and specialized packaging designs.
What is your minimum order quantity (MOQ)?
We welcome small orders for new clients to build mutual trust and establish a long-term business relationship.
What are the suggested shipping methods?
We recommend express couriers (DHL/FedEx/UPS) for small packages, air shipment for medium orders, and sea freight for large bulk containers.
What is the standard lead time for samples and mass production?
Samples are generally ready within 5-7 days. Mass production lead times depend on the order quantity and specific requirements.
Dorde Lights
