Q
Can I have a sample LED High Mast light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q
What is the lead time for production?
Samples require 3-5 days. Mass production generally requires 1-2 weeks for order quantities exceeding standard batches.
Q
Do you have any MOQ limit?
We offer a low MOQ. A single unit (1pc) is available for sample evaluation.
Q
How do you ship the goods and how long does it take to arrive?
We normally dispatch shipments using reliable international carriers like DHL, UPS, FedEx, or TNT. Delivery times typically range between 3 to 5 business days. Air freight and sea freight alternatives are also fully supported.
Q
What is the standard warranty period for the LED Flood Light?
We provide a robust 2-5 year comprehensive warranty on all of our premium LED product lines.
Q
How do you handle product faults or defects?
All products are manufactured under strict quality control processes resulting in a defect rate of under 0.2%. If issues occur during the warranty period, we will ship replacement units with your next order for small quantities. For larger batches, we will evaluate, repair, and redeliver, or implement an mutually agreed return-and-replace scenario based on details.